Need Help?

Our office in Haigh Road provides a signposting service to organisations and agencies which may be able to offer advice or assist with any problems.

  • Waterloo Day Centre
  • 8 Haigh Road
  • Liverpool L22 3XP
Phone: 0151 949 0512 Email:


The Think Jessica campaign was started by Jessica’s daughter Marilyn Baldwin in 2007 after five years of struggling to find help for her mother. Her aim was to educate others about the powerful psychology criminals use to trap their targets and make them understand how this is strong enough to turn them against their loved ones and those trying to help them. Think Jessica is now a registered charity supported by countless agencies, organisations and police forces nationwide and is committed to making people aware of the danger and financial implications caused by postal and telephone scams, educating professionals and protecting the most vulnerable members of our society from illegal practices.

Along with awareness raising events Think Jessica organises national poster campaigns. “Silence of the Scams” posters are currently being displayed on billboards in train stations, super markets and shopping centres nationally. Think Jessica banners warning people about scams and advertising free “Scam Mail is Black Mail” booklets have been displayed on of buses.

Think Jessica Website


We all want to be safe, especially when we’re in our own homes or going about our day-to-day lives. Unfortunately, as we get older we can feel a little less safe, due to mobility issues, illness or because we feel more vulnerable to crime and scammers.

However, there are plenty of things you can do to feel safer and put your mind at ease. We cover all the bases in this guide – we’ll outline ways to help you feel safer around your home, when you’re out and about and when you’re online.

There’s lots of information in this guide. It might be an idea to read it section by section. But, we’ve also put a handy ‘Security checklist’ which covers some of the most important things to think about.

Download PDF


For many people the internet has made life easier and is an excellent source of information. But it’s important to use the internet safely and protect any device that connects to the internet.

You may not realise it, but you already have a lot of the skills and intuition to stay safe online. All you have to do is apply the same common sense you use in everyday life. For example, you wouldn’t open your front door and invite a stranger into your home, so it makes sense not to open email attachments from someone you don’t know. Being aware of the risks that come with using the internet and taking steps to avoid them means you can enjoy the internet safely.

This guide looks at some common internet and computer scams, what you can do to protect yourself online, and how you can protect your mobile phone and computer.

Download PDF


Any of us can be targeted by scams. They can be very distressing, and the impact is often emotional as well as financial. If you’ve been the victim of a scam, remember that you’re not alone. Scams are increasingly common and many people are caught out.

The good news is that there are ways to avoid being taken in by scams if you know what to look for. This guide can help you spot the warning signs that someone might be trying to scam you. It will explain the ways scammers might try to approach you, what you can do if you think you’re being scammed and how to avoid being deceived by scams in the future.

As far as possible, the information given in this guide is applicable across the UK.

Download PDF

* Age Concern Crosby is a friend of Age UK and in addition to the PDFs above, a limited supply of their publications is available from our office in Haigh Road.